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Shipping Policy

Effective date: July 1, 2026

This Shipping Policy explains how Dog DNA Test Canada processes orders, ships testing kits, receives returned samples, and coordinates delivery to the laboratory.

Shipping and laboratory testing are separate stages. Laboratory turnaround time begins only after a sample arrives at the laboratory, completes intake, and is accepted for processing.

By ordering through dogdnatest.ca, you agree to the terms described below.

1. Order processing

Orders may be reviewed before shipment to confirm:

Orders are generally processed during regular business days.

Processing may take longer during weekends, statutory holidays, high order volumes, product shortages, severe weather, or other circumstances outside our reasonable control.

An order confirmation does not necessarily mean the testing kit has already been transferred to the shipping carrier.

2. Canadian shipping destinations

Eligible testing kits may be shipped to supported addresses across Canada.

Available delivery methods may depend on:

Some products may not be available in every province, territory, or delivery region.

If the selected shipping service is unavailable, we may contact the customer to arrange another option or cancel the affected item.

3. Estimated delivery times

Delivery dates displayed during checkout, included in order messages, or shown through carrier tracking are estimates rather than guarantees.

Actual delivery time may be affected by:

Shipping delays are outside laboratory turnaround time.

The time required to deliver the kit to the customer and return the collected sample to the laboratory is not included in the laboratory processing estimate.

4. Shipping charges

Applicable shipping costs are generally displayed during checkout or communicated before the order is completed.

Charges may vary according to:

Customers may be responsible for additional shipping costs resulting from an incorrect address, refused delivery, failed delivery attempt, or uncollected parcel.

5. Tracking information

Tracking details may be provided when available for the selected shipping method.

A tracking number may be generated before the carrier physically receives or scans the package.

Carrier tracking may not display every movement, sorting event, or processing stage.

Customers should contact us when tracking indicates:

A carrier investigation may be required before a replacement or other resolution can be approved.

6. Address accuracy

Customers are responsible for providing a complete and accurate shipping address.

The address should include:

Contact Dog DNA Test Canada immediately if an address correction is required.

We may not be able to update the address after fulfilment begins or after the package has been transferred to the carrier.

Dog DNA Test Canada is not responsible for delays, losses, or added charges resulting from incorrect or incomplete information supplied by the customer.

7. Undeliverable or returned parcels

A parcel may be returned when:

When a package is returned, the customer may be responsible for:

Original shipping charges may not be refundable.

8. Lost, damaged, or incomplete kits

Inspect the parcel shortly after delivery.

Contact us promptly when:

Keep the original packaging and provide photographs where available.

After reviewing the issue, we may:

Do not use damaged, contaminated, expired, or incorrect collection materials unless our support team confirms they are suitable.

9. Receiving and storing the kit

After delivery, customers should:

Improper storage or handling may affect sample quality and could require another collection.

10. Collecting a dog DNA sample

Customers must follow the collection instructions supplied with their testing kit.

Before collecting a sample:

Incorrect collection may result in contamination, insufficient DNA, delay, rejection, or sample failure.

11. Returning the sample

Clients must follow the return instructions included with their specific kit.

Return procedures may differ between products. Instructions supplied with one testing service should not be used for another.

Before returning a sample:

Using incorrect packaging, an unauthorized carrier, or an unsuitable return method may result in delay, damage, rejection, or sample failure.

12. Return postage

Return postage may be included with certain products and excluded from others.

Customers should review:

When return postage is not included, the customer is responsible for arranging and paying for an appropriate return-shipping service.

A trackable method is recommended where available.

13. Consent forms and supporting documents

Some tests require completed consent forms, submission forms, identity details, or other supporting documentation.

The laboratory may place a sample on hold when:

Time spent obtaining or correcting documentation is outside the laboratory turnaround estimate.

Customers are responsible for completing all required forms accurately.

14. Prenatal sample-return requirements

Prenatal testing kits may require specific timing, handling, packaging, documentation, and courier arrangements.

When a prenatal testing service is offered or ordered, customers must follow the return instructions included inside the prenatal kit.

Do not use:

Failure to follow the prenatal-kit requirements may result in delay, rejection, sample deterioration, additional costs, or the need for another collection.

Contact customer support before returning a prenatal sample if any part of the process is unclear.

15. Laboratory delivery and intake

A carrier’s delivery scan does not necessarily mean laboratory testing has started.

After delivery, the laboratory may need to:

Laboratory turnaround time starts after the sample has arrived and has been accepted for processing.

The following periods are outside laboratory turnaround time:

16. Failed samples and re-testing

Some samples may fail laboratory quality checks or contain insufficient usable DNA.

Possible causes include:

When another collection is available, Dog DNA Test Canada or the laboratory may contact the customer with further directions.

Additional collection, kit, shipping, laboratory, or administrative charges may apply.

Re-testing will extend the original estimated completion date.

17. Delivery of results

Results are sent through the reseller process and are not delivered by the shipping carrier.

Depending on the service, reports may be provided through:

Customers are responsible for providing accurate contact information and checking spam, promotions, filtered, and junk-email folders.

18. Delays outside our control

Dog DNA Test Canada cannot guarantee carrier delivery dates.

We are not responsible for delays caused by:

We will provide reasonable assistance when possible, but carrier delays do not change the point at which laboratory turnaround time begins.

19. Contact us

For questions about order delivery, tracking, sample returns, or laboratory receipt, contact:

Dog DNA Test Canada
Email: [email protected]
Phone: +1 (844) 822-2211

Please include your name, order number, and tracking information where available.

You may also review our Privacy Policy and Return Policy.