Website and Purchase Conditions

DogDNATest.ca Terms of Use

These terms of use govern your use of DogDNATest.ca and any purchases made through our site, including test kit orders, sample submissions, and account usage. By using our site or ordering a test, you agree to these terms.

Important Conditions

Key Terms

These terms cover website access, purchases, submitted samples, result delivery, and the appropriate use of genetic screening information.

01

Website Usage Conditions

The website and its content must be used lawfully and in accordance with these terms and applicable Canadian requirements.

02

Purchase and Order Terms

Orders are subject to product availability, accepted payment, supplied order information, and applicable purchase conditions.

03

Sample Submission and Results

Customers are responsible for following collection instructions and submitting samples suitable for laboratory processing.

04

Limitation of Liability

Genetic screening results provide informational insights and are not a substitute for diagnosis, treatment, or professional veterinary advice.

Happy dog owner enjoying a quiet moment with a cute dog
Using the Website

Website Usage Conditions

By accessing the website, you agree to use its pages, content, product information, customer features, and account functions responsibly.

  • Use the website only for lawful purposes.
  • Provide accurate account and order information.
  • Do not interfere with website security or operation.
  • Do not misuse, reproduce, or misrepresent protected content.
  • Protect your account credentials from unauthorized access.

Learn more about our Canadian dog DNA testing company and the services described on this website.

Orders and Delivery

Purchase and Order Terms

When you place an order, you are responsible for supplying accurate contact, delivery, and payment information. Orders remain subject to availability and successful payment processing.

  • Prices and available promotions may change.
  • Orders require accurate Canadian delivery information.
  • Delivery estimates are not guaranteed arrival dates.
  • Product returns remain subject to published eligibility conditions.
Cute dog relaxing comfortably at home after receiving a test kit
Beautiful attentive dog representing responsible use of DNA results
Informational Genetic Insights Screening results should be considered alongside veterinary history, symptoms, examinations, and professional advice.
Samples and Results

Sample Submission and Results Terms

Customers must follow the supplied sample-collection instructions. Contaminated, insufficient, mislabeled, or improperly collected samples may require recollection and can delay processing.

  • Submit a sample collected from the correct dog.
  • Follow all collection and labeling instructions.
  • Return the sample using the supplied process.
  • Understand that some samples may require recollection.
  • Use results as informational screening data.

Find answers about collection, processing, and results in the dog DNA testing FAQ .

Need Clarification?

Contact Us with Terms or Purchase Questions

Contact our team if you need clarification about website use, an order, sample submission, account access, or the use of your results.

Contact Us with Questions Canadian Customer Support