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Returns Policy

Returns and Refund Information

DogDNATest.ca Return Policy

DogDNATest.ca's return policy covers unopened test kits, cancelled orders, and refund terms for Canadian purchases. Once a sample has been submitted to the lab for processing, results-based refunds are handled differently — see the full terms below or contact support with questions.

Contact Support About a Return Read the Shipping Policy
Canadian customer support Clear return terms Order-specific assistance
Return Eligibility

Return Terms

Return eligibility depends on whether the test kit remains unopened, whether the order has shipped, and whether a sample has already entered laboratory processing.

Cute dog sitting beside an unopened delivery package
01

Unopened Test Kits

Unopened kits are eligible for return within the stated window.

Happy dog with owner reviewing an order before shipment
02

Orders Cancelled Before Shipment

Cancelled orders processed before shipment are fully refundable.

Cute dog representing a sample already sent for laboratory processing
03

Processed Samples

Processed samples are not eligible for standard returns.

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Before Requesting a Return

Check Your Kit and Order Status

The correct next step depends on the current condition of the kit and whether the order or sample has already moved into fulfillment or laboratory processing.

  • Keep the kit unopened if you intend to request a standard return.
  • Request an order cancellation as early as possible if the order has not shipped.
  • Contact support directly if your sample has already been submitted or processed.
Related Policies and Support

Review the Terms That Apply to Your Order

These resources explain website terms, sample information, testing limitations, pricing, and support options related to your purchase.

Purchase Conditions Read the Terms of Use Personal and Genetic Data Read the Privacy Policy Testing Limitations Read the Medical Disclaimer Testing Assistance Visit the Support Centre Canadian Pricing Review Current Test Pricing Choosing a Test Compare the Best Dog DNA Tests Policies and Disclosures Browse Legal Information Common Questions Browse the Dog DNA Test FAQ
Need Help with an Order?

Choose the Right Next Step for Your Kit

If you need return assistance, contact support with your order details. You can also review shipping information or browse available tests before placing a new order.

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People Also Ask

Dog DNA Test Return Questions

Unopened kits can typically be returned within the stated window — contact support for specifics on your order.

Once a sample has been processed, standard return terms don't apply; contact support to discuss your situation.