Order and Shipping
Get help with order confirmation, delivery timing, tracking, prepaid return shipping and sample arrival questions.
Canadian customer support
Contact DogDNATest.ca
Have a question about a dog DNA test, your order, or a business partnership? DogDNATest.ca's Canadian-based support team is here to help. Reach out directly and we'll get back to you promptly.
We're here to help
Friendly support for Canadian dog owners, breeders and clinics.
How we can help
Support for Every Step of Testing
From selecting a test to receiving your results, our team can help you find the information you need.
Sample Collection
Receive guidance on collecting a clean cheek-swab sample and preparing it correctly for return to the laboratory.
Choosing a Test
Tell us whether your goal is breed discovery, health screening, biological age, allergy testing or parentage verification.
Business Partnerships
Ask about professional testing solutions for breeders, veterinary clinics and other Canadian organizations.
Canadian-based assistance
Clear guidance for you and your dog.
Contact us directly
Speak with Our Support Team
No additional contact form is included on this page. You can contact our team by email or phone, or use the form already available in the website footer.
Quick answers
Other Ways to Get Answers Fast
These resources may answer common questions immediately.
Frequently Asked Questions
Find quick answers about test selection, samples, results, accuracy and ordering.
Shipping Policy
Review domestic kit delivery, prepaid sample return and Canadian shipping information.
Return Policy
Understand eligibility, timing and the steps involved when requesting a return.
Specialized assistance
Support for Owners and Professionals
Explore guidance designed for individual dog owners and professional testing partners.
Customer Support
Find guidance for kit ordering, sample collection, account questions and accessing results.
Visit the Support CentreBreeder Partnerships
Learn about parentage, hereditary health screening and professional testing for breeding programs.
Explore Breeder SolutionsVeterinary Clinics
Explore genetic testing support for veterinary teams and Canadian clinical partnerships.
View Clinic SolutionsPeople also ask
Common Contact Questions
How do I check my order status?
Contact our support team directly with your name, email address and order details for the fastest update. You can also review the typical processing stages on our results timeline .
Does DogDNATest.ca support breeders and clinics?
Yes. Our team can discuss professional testing, bulk ordering and partnership options for Canadian breeders and veterinary clinics.
Where can I learn more about DogDNATest.ca?
Read more about our Canadian focus, laboratory standards and commitment to dog owners on our About page.
How can I compare available testing options?
Our independent buying guide explains the differences between breed, health and wellness kits. Visit the dog DNA test comparison guide .
Friendly Canadian support
Still Need Help?
Email or call our team, or use the existing contact form in the website footer. For health-related limitations, please review our testing information before making medical decisions.